At Hetty’s we get all sorts of questions from our customers, sometimes too many to reply to in good time.
Before asking a question check here to see if it’s been asked already by consulting with our list of frequently asked questions.
Of course, if it’s not in the list here please do ask us via our Facebook page HERE or even better give us a call on 01538 266288 if it’s during opening hours. We do our best to answer every query but at times there can be a delay.
Q. Where are you located
We are in the Churnet Valley – Post Code is ST102HJ. Click HERE for Google Maps
Q. What are your opening times?
At present we’re open Monday, Thursday & Friday 10-3.30 pm.
Saturday and Sunday -10-4 pm
Q. Do you do charitable donations?
Due to Hetty’s overwhelming popularity as a destination for food and refreshment, we have at times become overwhelmed with requests for vouchers and the like. To date, we have not refused any but it is now becoming financially difficult to say yes on every occasion. As result, we have decided not to entertain requests for donations to charities and voluntary groups. However, we will be doing fundraising events for charities close to our hearts. We do hope everyone understands.
Q. Do you do gift vouchers?
Yes, we do, £5 and £10 – just ask at the desk or call.
Q Do you do gluten free ?
We are a small independent Tea Shop, not a restaurant but we do cater to gluten free requests. The variety changes daily. There is normally a GF cake out daily. Our GF lemon & blueberry cake is very popular.
Q Do you take reservations?
Yes, please call us on 01538 266288 to make a reservation.
Q Can I reserve the tea shop for a private function?
Upstairs at Hetty’s can be used for small functions and meetings. We charge from £5 a head for tea and biscuits with a minimum of 12 people on the days we are open.
Q What food do you do and how much does it cost? Can I see your menu
Check the website HERE where you can download our menu. (Please note that there may be changes to the menu based on availability etc)
The menu is subject to change.
Q Do you allow dogs into the tea shop
Unfortunately, we cannot. However, there are tables outside under cover that allow you and your pet to enjoy a rest and some cake as well as in the water huts and pod which can be booked. They are not allowed in Hettys.
Q Do you cater for vegans and vegetarians?
We cater for vegetarians daily and vegans are advised to ask a member of staff if anything is available
Q Do you have any job vacancies at this time?
No job vacancies at this time.
Q I am lactose intolerant do you do soya cappuccinos
We do oak milk lattes and cappuccinos