FAQ’s

At Hetty’s we get all sorts of questions from our customers, sometimes too many to reply to in good time.

Before asking a question check here to see if it’s been asked already by consulting with our list of frequently asked questions.

Of course, if it’s not in the list here please do ask us via our Facebook page HERE or even better give us a call on 01538 266288 if it’s during opening hours. We do our best to answer every query but at times there can be a delay.

 

Q. What are your opening times?

Monday- closed except bank holidays.

Tuesday-Friday 10-4

Sat & Sun 10-5.

We will be closed Christmas Eve Christmas Day & Boxing Day.

Our winter opening times are :

Mon-closed

Tues-Friday 10-3

Sat-Sunday 10-4

Please note- adverse weather conditions will affect opening hours. Please telephone if in doubt.

Q. Do you do charitable donations?

Due to Hetty’s overwhelming popularity as a destination for food and refreshment we have at times become overwhelmed with requests for vouchers and the like. To date, we have not refused any but it is now becoming financially difficult to say yes on every occasion. As result, we have decided not to entertain requests for donations to charities and voluntary groups. However, we will be doing fundraising events for charities close to our hearts. We do hope everyone understands.

Q. Do you do gift vouchers?

Yes we do, £5 and £10 – just ask at the desk

Q Do you do gluten free ?

We are a small independent Tea Shop, not a restaurant but we do cater to gluten free requests. Variety changes daily. There is normally a GF cake out daily. Our GF lemon & blueberry cake is very popular.

Q Do you do afternoon tea on a Sunday ?

Unfortunately, we do not do Afternoon Tea on Sundays.

Q How much is afternoon tea?

Afternoon Tea is served to a minimum of 6 guests. £15 a head for adults £10 a head for children.

Q Do you take reservations

Sorry, there are  no table reservations due to size of Hettys

Q Can I reserve the tea shop for a private function?

For private functions, we require a minimum of 30 people and a maximum of 45. Deposit required.

Q What food do you do and how much does it cost 

Check the website HERE where you can download our menu. (Please note that there may be changes to the menu based on availability etc)

We will have an updated winter menu out in late November

Q Do you allow dogs into the tea shop

Unfortunately, we cannot. However, there are tables outside under covers that allow you and your pet to enjoy a rest and some cake

Q Do you cater for vegans and vegetarians?

We cater for vegetarians daily and vegans are advised to ask a member of staff if anything is available

Q Do you have any job vacancies at this time?

No job vacancies at this time.

Q I am lactose intolerant do you do soya cappuccinos

We do oak milk lattes and cappuccinos