FAQ’s

At Hetty’s we get all sorts of questions from our customers, sometimes too many to reply to in good time.

Before asking a question check here to see if it’s been asked already by consulting with our list of frequently asked questions.

Of course, if it’s not in the list here please do ask us via our Facebook page HERE or even better give us a call on 01538 266288 if it’s during opening hours. We do our best to answer every query but at times there can be a delay.

 

Q. Where are you located 

We are in the Churnet Valley – Post Code is ST10 2HL. Click HERE for Google Maps

Q. What are your opening times?

Monday- closed except bank holidays.

Monday – Sunday 10-4

We will be closed Christmas Eve Christmas Day & Boxing Day.

Our winter opening times are :

Mon-Sunday 10-3

Please note- adverse weather conditions will affect opening hours. Please telephone if in doubt.

Last orders for cooked food is an hour before closing.

Q. Do you do charitable donations?

Due to Hetty’s overwhelming popularity as a destination for food and refreshment we have at times become overwhelmed with requests for vouchers and the like. To date, we have not refused any but it is now becoming financially difficult to say yes on every occasion. As result, we have decided not to entertain requests for donations to charities and voluntary groups. However, we will be doing fundraising events for charities close to our hearts. We do hope everyone understands.

Q. Do you do gift vouchers?

Yes we do, £5 and £10 – just ask at the desk or call.

Q Do you do gluten free ?

We are a small independent Tea Shop, not a restaurant but we do cater to gluten free requests. Variety changes daily. There is normally a GF cake out daily. Our GF lemon & blueberry cake is very popular.

Q Do you do afternoon tea on a Sunday ?

Afternoon tea available 7 days a week although 48hrs notice is required and payment over the phone must be made to secure booking. Minimum 2 people. Check the menu for the latest price (do bear in mind as we change over a menu the pricing may be out of date).

Q Do you take reservations

Yes, there is a booking system in operation due to COVID. Maximum 4 tables inside Hetty’s for the safety of customers and staff. One and half hour slots allocated. Customers will be required to provide information for track and trace on the phone when booking and asked general knowledge about their health situation when booking. There are no reservations required for the dog house and yurt which are first come first served. There is of course subject to the weather an opportunity to sit outside.

Q Can I reserve the tea shop for a private function?

Due to COVID it is not possible to hire Hetty’s for a private function.

Q What food do you do and how much does it cost ? Can I see your menu

Check the website HERE where you can download our menu. (Please note that there may be changes to the menu based on availability etc)

Oct 2020 – new menu due soon and will be uploaded as soon as possible.

Q Do you allow dogs into the tea shop

Unfortunately, we cannot. However, there are tables outside under covers that allow you and your pet to enjoy a rest and some cake

Q Do you cater for vegans and vegetarians?

We cater for vegetarians daily and vegans are advised to ask a member of staff if anything is available

Q Do you have any job vacancies at this time?

No job vacancies at this time.

Q I am lactose intolerant do you do soya cappuccinos

We do oak milk lattes and cappuccinos