At Hetty’s we get all sorts of questions from our customers, sometimes too many to reply to in good time.
Before asking a question check here to see if it’s been asked already by consulting with our list of frequently asked questions.
Of course, if it’s not in the list here please do ask us via our Facebook page HERE or even better give us a call on 01538 266288 if it’s during opening hours. We do our best to answer every query but at times there can be a delay.
Q. Where are you located
We are in the Churnet Valley – Post Code is ST10 2HL. Click HERE for Google Maps
Q. What are your opening times?
At present were open from 10am to 3.30pm Monday, Tuesday, Thursday and Friday. Closed all day Wednesday.
We are open 10am to 4pm Saturday and Sunday.
Q. Do you do charitable donations?
Due to Hetty’s overwhelming popularity as a destination for food and refreshment, we have at times become overwhelmed with requests for vouchers and the like. To date, we have not refused any but it is now becoming financially difficult to say yes on every occasion. As result, we have decided not to entertain requests for donations to charities and voluntary groups. However, we will be doing fundraising events for charities close to our hearts. We do hope everyone understands.
Q. Do you do gift vouchers?
Yes, we do, £5 and £10 – just ask at the desk or call.
Q Do you do gluten free ?
We are a small independent Tea Shop, not a restaurant but we do cater to gluten free requests. The variety changes daily. There is normally a GF cake out daily. Our GF lemon & blueberry cake is very popular.
Q Do you do afternoon tea on a Sunday – what days do you do afternoon tea ?
No afternoon teas on a Sunday unless it’s a private function. Afternoon teas are served Thursdays, Fridays, and Saturdays at £27.50 and for children at £15. Payment in full is taken at booking time. Dietary requirements are to be given when booking, please.
Q Do you take reservations?
Yes, please call us on 01538 266288 to make a reservation.
Q Can I reserve the tea shop for a private function?
Upstairs at Hetty’s can be hired as a venue for £1,000 for up to 30 guests. (£500 deposit paid on booking and remainder on the day) for funerals, baby showers, and birthdays. Customers are hiring a special unique style venue to include the food for up to 30 guests.
The cancellation policy is 48hrs notice for an upstairs refund or at the manager’s discretion.
Q What food do you do and how much does it cost? Can I see your menu
Check the website HERE where you can download our menu. (Please note that there may be changes to the menu based on availability etc)
The menu is subject to change.
Q Do you allow dogs into the tea shop
Unfortunately, we cannot. However, there are tables outside under cover that allow you and your pet to enjoy a rest and some cake
Q Do you cater for vegans and vegetarians?
We cater for vegetarians daily and vegans are advised to ask a member of staff if anything is available
Q Do you have any job vacancies at this time?
No job vacancies at this time.
Q I am lactose intolerant do you do soya cappuccinos
We do oak milk lattes and cappuccinos